Who I am
I’m Oliver Hornby, a sole trader trading as The Boarding Pack. I decide how your personal information is used, which makes me the “controller” under UK data protection law. This notice explains what I collect when you use my questionnaire, pay for a licence pack or message me, and what I do with it.
Contact me at hello@theboardingpack.co.uk with any question about your information.
What I collect and why
I only collect what I need to write your paperwork and run my business. You choose what to tell me, but I can’t write your pack without the answers the questionnaire marks as required.
| What I collect | Why | Legal basis |
|---|---|---|
| Your name, email address and council | To contact you and know which council’s checklist to use | Contract: needed to provide the service you asked for |
| Your answers about your home, dogs and daily routine | To write your licence paperwork pack | Contract |
| Payment confirmation from Stripe: your name, email and the amount paid | To take payment and keep my accounts | Contract, and legal obligation for tax records |
| Messages and emails you send me | To reply, and to deal with any questions or changes | Contract, and my legitimate interest in answering your questions and keeping a record of what we agreed |
I don’t rely on your consent, so there is no consent to withdraw.
I don’t ask for health details, names of children or other special category information. The questionnaire asks only whether anyone under 16 lives in your home. Please don’t put other people’s names or phone numbers in your answers.
I don’t make decisions about you using automated systems.
Who sees your information
I never sell your information, and I don’t share it with your council or anyone else unless you ask me to or the law requires it. I do use these providers to run the service:
| Provider | What I use it for | Where your information is handled |
|---|---|---|
| Tally | Hosts the questionnaire and stores your answers | Belgium, in the EU |
| Zoho Mail | Sends and receives emails at hello@theboardingpack.co.uk | The UK |
| Stripe | Takes your payment. I never see your card number | The United States, and other countries under Stripe’s privacy policy. Stripe relies on the UK-US data bridge and standard contract terms approved for UK use |
| An AI assistant (Claude, from Anthropic) | Helps me draft your paperwork. Before I use it, I remove your name, email address and council, so it sees only your answers about your home, dogs and routine. I use Anthropic’s business service, which comes with a data processing agreement | The United States, and other countries where Anthropic’s subprocessors work, under standard contract terms approved for UK use |
Tally, Zoho and Anthropic handle your information on my behalf. Stripe also handles your payment details under its own privacy policy. If you message me through Facebook or Instagram, Meta handles those messages under its own privacy policy.
How long I keep it
I delete your questionnaire answers within 30 days of sending your pack, and keep payment records for as long as the tax rules require.
| What | How long |
|---|---|
| Your questionnaire answers in Tally | Deleted within 30 days of me sending your pack, so I can make any changes you ask for |
| Emails, messages and the pack I sent you | Deleted 12 months after delivery, in case you need help or your council has a question |
| Payment and invoice records | At least five years after the 31 January tax deadline for that year, because HMRC requires it (GOV.UK) |
Your rights
You can email hello@theboardingpack.co.uk at any time to ask me to:
- show you the information I hold about you
- correct anything that’s wrong
- delete your information, where I don’t need to keep it by law
- stop or limit how I use it
- stop using it for my legitimate interests, where you object
- give you a copy of the information you gave me, in a format you can reuse
I’ll reply within one month. If you’re unhappy with how I’ve handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint, though I’d like the chance to put it right first.
This service is for adults. I don’t knowingly collect information from anyone under 18.
I’ll update this notice if my practices change, and the date at the top will show when.